Frequently Asked Questions

You can create an account by clicking Register on our site. You will need to provide your business information and complete our credit application for trade accounts. A free account unlocks member pricing, faster checkout, and other benefits.

Log in to your account and visit the Orders section to view order history and status. You can also contact our customer support team by phone or email for the most current updates on your order.

We offer free shipping ($0.00) on all U.S. orders. Handling takes 1–3 business days (Monday–Friday), and transit takes 3–10 business days (Monday–Friday), for a total estimated delivery time of 4–13 business days. Our only store location is 3525 NW 79th St, Miami, FL 33147, United States. Contact customer support to confirm pickup availability before visiting. Visit our Shipping Policy page for details.

We offer hassle-free returns within 30 days on most items. Some products may have different return requirements. Contact our customer service team for specifics on your purchase. Eligible returns include free return shipping. Standard returns have a 15% restocking fee; see the return policy for exceptions.

We accept credit cards, debit cards, ACH, checks, and net terms for qualified accounts. Registered members can also save payment methods for faster checkout. Contact us to set up a credit application for net terms.

Click the "Forgot Password" link on the login page and enter the email associated with your account. You will receive instructions to reset your password. Check your spam folder if you do not see the email. If you need help, contact our customer service team.

Call or text us at (305) 694-5155, or email support@onestopplumbingdirect.com. Customer support and billing hours are Monday–Saturday 9:00 AM–8:00 PM and Sunday 10:00 AM–6:00 PM Eastern Time. Visit our Contact page for contact options. Contact us to confirm warehouse pickup availability before visiting.