Find answers to common questions about orders, accounts, shipping, and more.
You can create an account by clicking Register or Join OneStepAdvantage+ on our site. You will need to provide your business information and complete our credit application for trade accounts. OneStepAdvantage+ is free to join and unlocks member pricing, faster checkout, and other benefits.
Log in to your account and visit the Orders section to view order history and status. You can also contact your branch directly by phone or email for the most current updates on your order.
We offer same-day pickup at any of our branches, local delivery, and freight shipping for larger orders. Delivery options and times vary by location. OneStepAdvantage+ members may qualify for free shipping on qualifying orders. Visit our Shipping Policy page or contact your branch for details.
We offer hassle-free returns within 30 days on most items. Some products may have different return requirements. Contact your branch or our customer service team for specifics on your purchase. OneStepAdvantage+ members enjoy free return shipping on eligible items.
We accept credit cards, debit cards, ACH, checks, and net terms for qualified accounts. OneStepAdvantage+ members can also save payment methods for faster checkout. Contact us to set up a credit application for net terms.
Click the "Forgot Password" link on the login page and enter the email associated with your account. You will receive instructions to reset your password. Check your spam folder if you do not see the email. If you need help, contact our customer service team.
You can reach us by phone, email, or live chat during business hours. Visit our Contact page for branch-specific contact details and hours. We are here to help with orders, product questions, and account support.
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